Stone Lifetime Warranty

Dellafina Moissanite Lifetime Warranty

At Dellafina, we are committed to the enduring quality of our moissanite stones. We understand that your jewelry is not just an accessory but a lifelong treasure. That's why we are proud to offer a Lifetime Warranty on all Dellafina moissanite stones, ensuring they remain as beautiful as the day you received them.

What the Lifetime Warranty Covers

This Lifetime Warranty is exclusive to the moissanite stones purchased from Dellafina and covers any damage to the stone. Under this warranty, should your moissanite stone suffer any damage, we will replace it with an identical stone in size and shape at no cost to you.

How to Make a Claim

If you believe your moissanite stone has suffered damage, please follow these steps to make a claim under our Lifetime Warranty:

  1. Visual Proof: Provide clear, detailed photographs of the damaged moissanite stone. These images should show the extent of the damage clearly.

  2. Proof of Purchase: Submit a copy of your original purchase receipt from Dellafina as proof of purchase.

  3. Assessment: Once we receive your claim, our expert gemologists will assess the damage. If the damage falls under our warranty coverage, we will proceed with replacing your stone.

  4. Replacement: We will replace the damaged stone with an identical moissanite stone in terms of size and shape. Please note that the setting and any other parts of the jewelry are not covered under this warranty.

What is Not Covered

  • Improper Care or Handling: Damage resulting from mishandling, improper use, unauthorised adjustments, or modifications to the stone or its setting.
  • Loss or Theft: This warranty does not cover the loss or theft of the moissanite stone.
  • Other Components: The warranty applies exclusively to the moissanite stone and does not extend to the jewelry's setting or any other parts.

Additional Information

  • Non-Transferable: This warranty is non-transferable and is only valid for the original purchaser of the moissanite stone.
  • Shipping Costs: The customer is responsible for any shipping costs associated with sending the damaged stone to Dellafina for assessment.

Our Lifetime Warranty is a testament to our confidence in our products and our commitment to your satisfaction. At Dellafina, we are dedicated to providing you with exquisite moissanite jewelry that lasts a lifetime. Should you have any questions about this warranty or need assistance with a warranty claim, please contact our customer service team who will be happy to assist you.

Thank you for choosing Dellafina for your moissanite jewelry. We look forward to being a part of your most cherished moments for years to come.